Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days after payment or order confirmation.

Orders placed on weekends or holidays are processed on the next business day.

2. Delivery Time

Delivery is carried out by our courier partners within 2-7 business days, depending on the location and product availability.

During periods of high demand (holidays, campaigns, and promotions), the delivery time may be extended.

3. Shipping Cost

The shipping cost is calculated upon completion of the order and depends on the selected shipping method, package weight, and delivery address.

For certain promotions, we may offer free shipping, which will be indicated on the website.

4. Order Tracking

After the order is dispatched, the customer may receive tracking information when available from the courier company.

5. Inspection Upon Receipt

We recommend that all shipments be inspected upon receipt. If you discover damage or a missing product, notify the courier and contact us as soon as possible.

6. Unclaimed or Returned Shipments

If an order is not received within the timeframe specified by the courier and is returned to us, the customer may request re-shipment, which may require payment for a new delivery.

7. Contact Information

For questions regarding the delivery of your order, you can contact us at:

Email: ofertizavseki@mail.bg